General Info


Ordering Online

Putting Products in Your Cart

You must be or become a member of the GWN website to purchase items. To purchase a product, you must be on the item's product detail page – there should be both a picture of the item and detailed notes. Some products can be purchased from the department page.

Step 1: Specify the colour, size, and quantity
To view your size and/or colour options, click the drop-down menus located on the right side of the screen. Select the appropriate size and colour.

If you wish to purchase more than one of the item, click the drop-down menus located on the right side of the screen and select the desired quantity.

Step 2: Add the product to your cart
Click on “Add to Basket”.

Note: Some of the products shown on are oversized or have numerous options (e.g. boats or trailers) and cannot be ordered online. Similarly, bulk orders (30+ of any item) are limited by shipping restrictions and therefore should be order over via phone.

Proceeding to Checkout

Step 1: View your basket
After clicking "Add to Basket" you will be asked to either sign-in or create a new user profile. If you have ever signed up for the GWN Paddle Zone or registered for an event, please use that user information. Once you are either done logging in or creating a user profile, you will land on the My Basket page.

If you would like to continue shopping, click "Continue Shopping". Each time you add an item, you will return to the My Basket page.

Step 2: Proceed to checkout
Once you've reviewed the items, click the “Checkout” button.

Checking Out

Step 1: Enter or confirm your billing and delivery addresses
Please enter or review your addresses and make any necessary changes. You have three options:
1. Ship to your address
2. Ship to another address
3. Pickup the purchase at the GWN Office in Toronto, ON.

Step 2: Select method of shipping
The system will automatically calculate shipping and handling costs. You will be provided with up to 4 options of service provided by Canada Post. Please select the level of service  and click on "Next."

Step 3: Pay for your order
If you are happy with your order, review it for accuracy and select a payment method. You can either pay with a credit card, by cheque. If you have a gift certificate, please enter it here.

Note: If you pay by cheque, the product will not be shipped until payment is received.

To purchase, click the Purchase Now button next to your chosen payment method.

Step 4: Order Confirmation
An order confirmation page will appear with your order details – please print or save this page for your records. An order confirmation email will also arrive in your inbox within 24 hours.

Order Processing

Please allow 7-10 business days for orders to be processed by the GWN Warehouse. This does not include delivery.